Digital Service Delivery
iVibeTech primarily provides digital IT services and solutions. Our "shipping" refers to the delivery of digital products, code, documentation, and access to systems. This policy outlines how and when you will receive your deliverables.
Delivery Methods
Software & Code Delivery
- GitHub/GitLab: Source code delivered via private repositories
- Cloud Storage: Large files via Google Drive, Dropbox, or AWS S3
- Email: Documentation and smaller deliverables
- FTP/SFTP: Direct server uploads when required
Access Credentials
- Admin credentials sent via encrypted email
- Two-factor authentication setup guidance provided
- Delivered within 24 hours of project completion
Documentation
- Technical documentation in PDF format
- User manuals and guides
- API documentation (if applicable)
- Training materials and videos
Delivery Timeline
Project Milestones
- Discovery Phase: 1-2 weeks - Initial research and documentation
- Design Phase: 2-3 weeks - UI/UX designs and architecture
- Development Phase: 4-8 weeks - Core development and features
- Testing Phase: 1-2 weeks - QA testing and bug fixes
- Deployment: 1 week - Final delivery and deployment
Rush Delivery
Expedited delivery available with additional fees:
- 25% faster: +30% project cost
- 50% faster: +60% project cost
- Subject to team availability and project complexity
Deployment Options
Self-Hosted Deployment
- Source code and installation instructions provided
- Client responsible for hosting and maintenance
- Remote deployment assistance available (additional fee)
Managed Deployment
- We handle complete deployment on client's servers
- SSL certificates and security configuration included
- Delivery within 3-5 business days after final approval
Cloud Deployment
- Deployment to AWS, Google Cloud, or Azure
- Auto-scaling and load balancing setup
- Monitoring and alerts configuration
- Completed within 5-7 business days
Physical Hardware (If Applicable)
For projects requiring physical hardware delivery (IoT devices, servers, etc.):
Domestic Shipping (Within India)
- Standard Delivery: 5-7 business days
- Express Delivery: 2-3 business days
- Free shipping on orders above ₹50,000
- Tracking number provided within 24 hours of dispatch
International Shipping
- 10-15 business days via DHL/FedEx
- Customs and import duties: Customer responsibility
- Additional shipping costs apply
- Insurance included for shipments above $1,000
Delivery Confirmation
Digital Deliverables
- Email notification when deliverables are ready
- Access credentials sent separately for security
- Client has 5 business days to review and confirm
- Formal acceptance required before final payment
Physical Deliverables
- Signature required upon delivery
- Unboxing video recommended for high-value items
- Report any damage within 48 hours of receipt
Delays and Issues
Common Delay Causes
- Pending client feedback or approvals
- Scope changes or additional requirements
- Third-party API or service dependencies
- Unforeseen technical challenges
Notification Policy
We will notify you immediately if:
- Delivery will be delayed by more than 3 business days
- Additional information or access is required
- Technical issues are discovered during deployment
Post-Delivery Support
Warranty Period
- 30-90 days warranty on all deliverables
- Bug fixes and technical issues resolved at no cost
- 24/7 emergency support during first week
Training and Onboarding
- Live training sessions (2-4 hours)
- Recorded video tutorials
- Ongoing email support for 30 days
Redelivery Policy
If deliverables don't meet agreed specifications:
- Report issues within 5 business days
- We will rectify at no additional cost
- Revised delivery within 3-5 business days
- Maximum 2 revision rounds included
Lost or Corrupted Files
In case of file delivery issues:
- Redelivery within 24 hours at no cost
- Multiple backup copies maintained for 12 months
- Alternative delivery method provided if needed
Contact for Delivery Issues
For any delivery-related questions or issues:
Email: info@ivibetech.com
Phone: 8271530573
Response Time: Within 2 business hours